Terms of Service & Privacy

Last Updated: March 2026

Operator: Latuos is operated by Organo Solutions Ltd.

Plain English Summary: Latuos provides software infrastructure for creators to sell and deliver digital products. Payments are processed through the seller's own Stripe account. Latuos does not hold seller funds and does not act as the Merchant of Record.

1. Account Eligibility

By creating an account on Latuos, you represent and warrant the following:

  • Age Requirement: You must be at least 18 years old to create an account and use Latuos.
  • Accurate Information: You must provide accurate and complete information during registration and keep it up to date.
  • Verification and Risk Review: To protect the platform, Latuos reserves the right to require additional information to verify account ownership, product legitimacy, or legal compliance. Failure to provide requested information will result in account restrictions and may result in suspension or termination.
  • One Account Per Person: Each individual may only maintain one Latuos account. Creating multiple accounts may result in suspension or termination.
  • Non-Transferable: Your account is personal to you and may not be transferred, sold, or assigned to another person or entity.
  • Business Use Only: Latuos is intended for use by businesses and professional creators. It is not intended for personal, household, or consumer use.
  • Supported Seller Countries: Supported sellers can sell to buyers worldwide, but seller account onboarding is limited by geography, compliance requirements, and payment-partner constraints. The current list is published at Supported Seller Countries.

2. The "Software Infrastructure" Model

By using Latuos, you acknowledge that we act solely as a Technical Service Provider. We provide the code, hosting, and interface for you to sell digital products.

  • You are the Merchant of Record: The contract of sale is strictly between you (the Creator) and your Customer. As the Merchant of Record, you are solely responsible for pricing, product descriptions, taxes, refunds, chargebacks, and compliance with consumer protection laws applicable to your sales.
  • No Marketplace Liability: Latuos is not a party to the underlying contract of sale between you and your customer. However, Latuos may take platform actions affecting listing visibility, downloads, or account access where required by law, compliance, fraud prevention, or platform safety.
  • Global Digital Delivery: You may deliver digital products to buyers worldwide only where access and delivery comply with applicable law, sanctions, export controls, and payment processor requirements.
  • Direct Relationship: Your customers are your customers. We do not claim ownership over your audience data.

3. Financial Custody & Payouts

This section defines the core "No Custody" architecture of Latuos.

  • No Platform Fund Custody: Latuos does not custody, hold, or control your earnings. Payments are processed by Stripe and settle directly to your connected Stripe account. Latuos is not a payment processor, payment institution, escrow provider, or financial intermediary. Payment processing services are provided by Stripe under Stripe's own terms.
  • Payout Control: Because we do not hold or control your funds, we cannot "freeze" a Latuos balance. Your payout timing and any payment restrictions are determined solely by Stripe and your Stripe account settings.
  • Fees: Latuos is free to start, with no subscription or listing fee. We charge a 3% platform fee on transactions. Stripe charges separate payment processing fees. VAT may also apply to Latuos platform fees where required, depending on seller location and tax status. Your total transaction fees include the Latuos platform fee, any VAT applicable to that fee, and Stripe fees. We do not add hidden fees beyond those charges.

4. Authority & Content Enforcement

While we do not control your money, we maintain authority over our infrastructure to prevent abuse.

Latuos may investigate suspected fraud, abuse, security threats, or policy violations and may request additional information or documentation during review. During such review, Latuos may temporarily restrict product visibility, disable downloads, or limit account access.

  • Prohibited Content: You may not use Latuos to sell illegal content, stolen intellectual property, malware, hate speech, content that violates Stripe's Terms of Service, or adult content prohibited by Stripe's Restricted Businesses list.
  • Detailed Restricted Categories: Latuos publishes and maintains additional restricted-product categories in our Prohibited Products and Activities Policy.
  • Additional Prohibited Use: You may also not use Latuos to sell or distribute:
    • Content you do not own or have the rights to distribute.
    • Fraudulent or misleading products (for example, empty files or fake promises).
    • Products designed to scam or deceive buyers.
    • Spam or auto-generated low quality content.
    • Products that facilitate illegal activity.
    You may not attempt to bypass platform restrictions, interfere with platform security, scrape or systematically extract platform data, reverse engineer the service except where prohibited by law, or use automation in ways that degrade platform performance or evade enforcement.
  • Payment Network and Processor Compliance: You are responsible for ensuring your products and sales practices comply with Stripe requirements, card-network rules, and applicable law. Violations may result in immediate enforcement action on your Latuos account.
  • Policy Updates for Risk Categories: Latuos reserves the right to update, expand, or refine restricted-product categories at any time to address fraud trends, legal changes, processor requirements, or platform safety concerns. Updated restrictions take effect upon publication.
  • Seller Responsibility: You represent that you own or have all necessary rights to the content you upload. You are solely responsible for ensuring your products do not infringe third-party intellectual property rights.
  • Embedded Content: You are solely responsible for all content embedded in your product pages, including images, GIFs, and videos. By embedding third-party content, you represent that you have all necessary rights, licenses, or permissions to use that content for commercial purposes and that your use complies with applicable third-party terms of service. Latuos reserves the right to remove or disable embedded content that violates third-party terms, applicable law, or our policies.
  • Enforcement Actions: If you violate these terms, Latuos reserves the right to:
    • Unpublish your product pages.
    • Disable your Latuos account access.
    • Block file downloads for your products.
  • The Distinction: We can stop you from using our software. We cannot confiscate the money you have already earned in your Stripe account.

5. Refunds and Chargebacks

Because Latuos operates on a direct charge model where the seller is the Merchant of Record, refund and chargeback responsibilities work as follows:

  • Seller is Merchant of Record: Refund obligations are between the seller and the buyer. Latuos is not a party to the transaction.
  • Latuos Does Not Process Refunds: We do not hold your funds and cannot issue refunds on your behalf. Refunds are processed through Stripe directly via your connected account.
  • Non-Refundable Fees: Latuos platform fees and Stripe payment processing fees are non-refundable, including when you issue buyer refunds or when a transaction is disputed or charged back.
  • Chargeback Responsibility: Chargebacks and disputes are handled by Stripe and your connected Stripe account. You are responsible for responding to disputes.
  • Excessive Chargebacks: Latuos reserves the right to suspend or terminate accounts with chargeback or dispute rates that exceed Stripe, payment-network, or card-network thresholds applicable to the seller's account, or that otherwise indicate fraud, misleading products, or elevated platform risk.
  • Buyer Expectations: Digital products are processed and delivered after purchase, including security scanning and PDF stamping, which may take a few minutes. Access to purchased content is a revocable license to use platform-hosted delivery infrastructure, not a guarantee of perpetual availability. Access may be disabled for legal, policy, fraud, compliance, or safety reasons. Sellers remain responsible for any fulfillment obligations imposed on them by applicable law. Buyers should contact the seller directly for refund requests.

6. Copyright and DMCA

Latuos respects intellectual property rights and expects all users to do the same.

Designated DMCA Contact: Organo Solutions Ltd, [email protected]

  • Takedown Notices: If you believe that content hosted on Latuos infringes your copyright, you may submit a takedown notice to [email protected] with the following information:
    • A description of the copyrighted work you claim has been infringed.
    • Identification of the infringing material and its location on Latuos.
    • Your contact information (name, address, phone number, email).
    • A statement that you have a good faith belief that the use is not authorized by the copyright owner.
    • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.
    • Your physical or electronic signature.
  • Counter Notice: If you believe your content was wrongfully removed, you may send a counter notice to [email protected] with your contact information, identification of the removed material, a statement under penalty of perjury that you have a good faith belief the material was removed in error, and your consent to the jurisdiction of a United States federal court, as required under the DMCA. Latuos may forward copyright notices and counter notices to the reporting party, the affected seller, and other parties as reasonably necessary to process the claim.
  • Expeditious Disablement: Where Latuos receives a facially valid notice or otherwise obtains knowledge of allegedly infringing material, Latuos may remove or disable access to the relevant content immediately, including for previously completed purchases, while review and legal process are pending.
  • Repeat Infringer Policy: Accounts with repeated copyright violations will be terminated.
  • Trademark, Privacy, and Impersonation Complaints: For non-copyright abuse reports (including trademark infringement, privacy violations, or impersonation), contact [email protected].

7. Account Suspension and Termination

Latuos reserves the right to take action on accounts that violate these terms or pose a risk to the platform.

  • Suspension: Latuos may suspend your access immediately for terms violations, prohibited content, fraud indicators, excessive chargebacks, processor risk escalation, or legal requirements. Suspension may include unpublishing product pages and disabling download access, including access tied to previously completed purchases, where required by law or risk controls.
  • Termination: Accounts will be permanently terminated for serious or repeated violations of these terms.
  • No Re-Registration After Termination: If your account is terminated for violations, you may not create a new account directly or indirectly without our written approval.
  • Effect of Termination: Upon termination, your product pages will be unpublished, file downloads will be blocked, and account access will be revoked. Funds already in your Stripe account remain yours.
  • Voluntary Termination: You may close your account at any time by contacting us at [email protected].
  • Data After Termination: Stored files will normally be deleted within 30 days, unless longer retention is required or permitted for fraud review, dispute resolution, security investigation, legal process, or compliance obligations. Transaction records may be retained as required or permitted by law.
  • Enforcement Process and Appeals: Additional details about moderation actions and appeal submissions are available in our Enforcement and Appeals Policy.

8. Tax & Legal Compliance

Because you are the Merchant of Record, tax compliance is your responsibility.

  • Sales Tax / VAT: You are solely responsible for registering, collecting, and remitting taxes in your relevant jurisdictions. This seller tax responsibility is separate from any VAT that Latuos may charge on its own platform fees where required by law.
  • Export Controls and Sanctions: You may not use Latuos in violation of applicable export control, sanctions, or trade laws. This includes making products available where access or transfer is legally restricted.
  • Tax Tools: We may provide integrations (such as Stripe Tax) or reporting tools to assist you. Regardless of the tooling provided, the legal obligation to ensure tax accuracy remains with you.
  • Indemnification: You agree to indemnify and hold harmless Latuos (Organo Solutions Ltd) from claims, losses, liabilities, and reasonable costs arising from your products, your breach of these terms, your failure to comply with tax or consumer protection laws, or your infringement of third-party rights.
  • No Tax or Legal Advice: Latuos does not provide tax, legal, or accounting advice. Any information provided through the service or documentation is for general informational purposes only.

9. Data Privacy & Processing

We respect the ownership of your data.

  • Customer Data: We process your customers' data (such as email and download logs) solely to provide the delivery service. We do not sell customer personal data and do not market to your customers. We may send transactional messages necessary to provide the service, such as purchase confirmations, delivery emails, download links, and security-related notices.
  • Security Measures: Latuos implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or loss.
  • Metadata Stamping: For anti-piracy features, we process customer emails to stamp them onto files (PDFs, Images). This is a core feature of the service you are purchasing.
  • Data Deletion: Upon account termination, you may request the deletion of all your stored data. Latuos will delete stored files and product data within 30 days, except where retention is required or permitted by law, including for accounting, tax, fraud prevention, security, dispute resolution, or legal compliance purposes. Stripe may also retain transaction records as required by applicable financial law.
  • Data Processing Agreement: These terms describe certain data-processing responsibilities between Latuos and the Creator. If you require a standalone DPA, contact [email protected].

9.1 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable exemptions and verification, these rights can include the right to know, delete, correct, and request access to your personal information.

Latuos acts primarily as a service provider to Creators. We do not sell personal information. To exercise California privacy requests related to Latuos-controlled data, contact us at [email protected].

9.2 UK GDPR and EU GDPR

Latuos (Organo Solutions Ltd) is a UK registered company. The UK General Data Protection Regulation (UK GDPR), as supplemented by the Data Protection Act 2018, applies to our processing of personal data. If you are located in the European Economic Area (EEA), the EU GDPR also applies.

  • Data Controller and Data Processor: For Creator account data, Latuos is the data controller. For buyer personal data processed during purchases, Latuos acts as a data processor on behalf of the Creator.
  • Legal Basis: We process personal data on lawful bases including contract performance, legitimate interest, legal obligation, and consent.
  • Your Rights: Subject to applicable law, you may have rights of access, rectification, erasure, restriction, portability, objection, and consent withdrawal.
  • Sub-Processors: We use providers including Stripe, Cloudflare, Firebase (Google), and Resend. We may update subprocessors from time to time as our service changes.
  • International Transfers: Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions recognized by the UK and EU.
  • Data Retention: We retain Creator account data for as long as your account is active and for up to 30 days after account closure. Buyer purchase data may be retained for up to 7 years where required by financial and tax regulations. Files and product data are deleted within 30 days of account termination.
  • Supervisory Authority: If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner's Office (ICO) at ico.org.uk.
  • Contact: For any data protection query, contact [email protected].

9.3 Analytics and Cookies

We use analytics services to understand how visitors use our website and to improve user experience. Where required by applicable law, analytics and advertising technologies load only after the required user consent has been obtained.

Microsoft Clarity: We use Microsoft Clarity to understand user interactions through session recordings and heatmaps. This data is used for usability analytics to improve our website's user experience. We don't use it to identify you personally. You can opt out at clarity.microsoft.com/opt-out.

Meta Pixel: We use Meta Pixel to measure advertising effectiveness. This helps us understand which marketing campaigns work best. You can opt out via your Facebook Ad Preferences.

Google Ads: We use Google Ads to measure campaign effectiveness and reach potential customers. You can opt out via Google Ads Settings.

You can manage analytics and advertising preferences through the third-party opt-out tools linked above.

10. Third-Party Information

Any references to third-party products, services, trademarks, pricing, or features are provided for informational, editorial, and comparison purposes only. Such information is based on publicly available sources at the time of publication and may change without notice. All third-party names, trademarks, and logos remain the property of their respective owners. Latuos does not claim any affiliation with, endorsement by, or sponsorship from any third-party service unless explicitly stated.

Fee Calculator Disclaimer: Calculator outputs are estimates for planning only and do not constitute financial, tax, legal, or accounting advice, official platform pricing guidance, or guaranteed outcomes. Actual fees and costs vary by plan, country, taxes, payment method, optional features, promotions, and platform policy changes.

11. Limitation of Liability

To the maximum extent permitted by law, Latuos is provided "as is" without warranty of any kind. We are not liable for lost profits, data loss, or business interruption caused by: (a) your use of the service; (b) Stripe's service outages; or (c) your violation of third-party rights. Our total liability is limited to the amount you paid Latuos in the 12 months preceding the claim.

Service Availability: Latuos does not guarantee uninterrupted, error-free, or continuously available operation of the service. Availability may be affected by maintenance, third-party outages, infrastructure failures, abuse mitigation, security events, or legal compliance actions.

Non-Waiver of Rights: Nothing in these terms limits any rights you may have under applicable law that cannot be waived (such as statutory consumer rights).

Assumption of Risk: You acknowledge that operating an online business involves inherent risks, including fraud, chargebacks, and payment processor restrictions, and you assume all such risks associated with selling digital products through your Stripe account.

Australian Consumer Law: If Australian Consumer Law applies to your use of Latuos, nothing in these terms excludes or limits any rights or remedies you have under that law that cannot be excluded or limited.

12. Changes to These Terms

  • Updates: Latuos may update these terms at any time.
  • Notification: Material changes will be communicated via email or in-app notice.
  • Acceptance: Continued use of Latuos after notification constitutes acceptance of the updated terms.
  • Disagreement: If you disagree with the updated terms, you may close your account at any time.

13. General

  • Accessibility: We strive to make our website accessible to all users. If you encounter accessibility issues, contact [email protected] and we will make reasonable efforts to address them.
  • Communications: Latuos sends transactional communications only (purchase confirmations, download links, account notices). Any marketing communications require your separate opt-in consent.

Contact & Disputes

This agreement is governed by the laws of England and Wales. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise.